Do the lighters come with lighter fluid?
Unfortunately due to international safety shipping regulations, we cannot send the lighters filled with lighter fluid. 

How much do you charge for shipping ?
We offer FREE shipping worldwide !
Where do you ship from?
We ship from our partnered warehouses & factories located in US, Canada, United Kingdom & Shanghai. Some items may be shipped separately (if you order more than one item) as different factories specialised in different areas of manufacturing.
How long will it take to receive my order?
Once you place your order, please allow 1-5 business days to process your orders. After that, it will take the following business days for delivery

USA - 3-11 Business days
UK - 5-11 Business days
Netherlands: 5-11 Business days
Rest of world: 10-21 Business days

10-21 business days for most international orders (depending on location). Some orders may take slightly longer. This is rare but it is unpredictable and out of our control.

What payment methods do you accept? 
We accept all major credit cards (VISA, Mastercard, AMEX) and apple pay!

My item arrived damaged.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and send pictures and we will get in contact with you.
How do I return an item? 
If you are not happy with your purchase due to faulty, defective or damaged items upon arrival and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be in original condition with packaging intact.

Unexpected returned orders will not be refunded, please contact us before returning.

How long is the returns process?  
Processing returns may take up to 12-15 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Will I be charged with customs and taxes?
At the time being the prices displayed on our site are tax-free in US Dollars. 

How can i cancel my order?
Once you make your purchase you have 90 minutes to cancel your order if you choose to do so, After this period your order will begin to be processed and/or shipped and you will no longer be able to cancel your order. For all order cancellations please contact us through our Contact Us page on our website. (You MUST contact us through the contact us page, contacting us through different methods such as Social media may not be taken into account.)

When will I receive Refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

If you placed an order between 12th and 28th January 2023.
There was a disclaimer in place between these dates stating that all orders placed in this time frame would be processed and shipped after the 28th of January due to the unexpected virality of our lighters we have been backed up on orders, all orders have been processed and/or shipped after the 28th (this does not affect orders placed after the 28th of January 2023)